Web publishing streamlines communication: Corporate risk-management information made available to all users on-line

User work patterns key to testing, training, and documentation: Client groups maintain information in fragmented manner, resulting in errors and confusion

Using the Web to promote services at reduced cost: Student union sees website as an effective business tool

Bringing the developer and user closer: Developer improves educational software product, but documentation for teachers is lacking

Good interface design fosters user acceptance: The IT group rolled out the Web application, but it was rejected because of its awkward interface and confusing navigation scheme

Capturing core knowledge ends training crisis: Client needs to train rapidly expanding work force but has jumbled, fragmented documentation

Capturing the experience of departing employees: Merger of IT operations with out-of-state company prompts mass exodus of employees, valuable information, and experience

Protecting lives and property: National retailer needs to codify, coordinate disaster-recovery procedures

Orientation guides support IT staffing strategy: Frequent rotation of IT staffers throughout organization creates need for better documentation, orientation materials

Custom development improves processes and access to information: Reengineered processes, other features integrated into a system under construction